Refund & Returns Policy

We want you to love your Boreal razor. If you don't, here's how returns work.

1. 100-day guarantee — You have 100 days from the date of delivery to try your Boreal razor. If you're not satisfied, contact us at support.boreal@gmail.com to arrange a return and full refund.
2. Statutory right to cancel — Separately from our 100-day guarantee, under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of delivery for any reason, without justification.
3. Condition of returned items — Items should be returned unused where possible. For hygiene reasons, used blades cannot be returned, but the razor itself is covered under our 100-day guarantee regardless of use.
4. How to return — Email support.boreal@gmail.com with your order number to start a return. We'll provide instructions on where to send your item.
5. Refunds — Once we receive and inspect your return, we will process your refund to your original payment method within  business days