Privacy Policy

Boreal ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data.

1. What we collect — Contact details (name, email, delivery address) when you place an order; payment information (processed securely by our payment provider; we do not store card details); browsing data via cookies.
2. How we use your data — To process and deliver your order; to respond to customer service requests; to send order updates and, if you opt in, marketing emails; to improve our website and products.
3. Legal basis — We process your data based on contract performance (fulfilling your order), consent (marketing emails), and legitimate interest (website analytics, fraud prevention).
4. Sharing your data — We share data only with trusted third parties necessary to run our business (payment processors, delivery couriers). We do not sell your personal data.
5. Your rights — Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data. To exercise these rights, contact support.boreal@gmail.com.
6. Cookies — Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences in your browser settings.
7. Data retention — We retain your personal data only as long as necessary to fulfil the purposes described above or as required by law.
8. Contact — For any privacy questions, contact support.boreal@gmail.com.